1. What are Simply Harmony's operating hours?
Our operating hours are from Saturday to Thursday, 9:00 am to 6:30 pm. For orders or inquiries, please feel free to call us via WhatsApp at 016 - 923 4816 (Sales) for orders or inquiries.

2. Why are the products’ prices not displayed on the website ?
Since each product is customizable, we do not have fixed prices listed on our website. However, we are more than happy to provide you with pricing and product information. You can chat with us on our website or contact us via WhatsApp 016 - 923 4816 (Sales).

3. Where can I find Simply Harmony’s latest promotions?
We consistently offer exciting promotions for our valued customers. To stay updated on our special promotions and other offers, we invite you to follow us on Facebook or Instagram.

4. Does Simply Harmony customize furniture?
Absolutely! At Simply Harmony, we specialize in custom furniture. Bring in some photos, and our team will assist you in bringing your furniture dreams to life. Additionally, we can also modify our in-store furniture to meet your specific needs.

1. Can I order furniture by phone/ WhatsApp?
Yes, you can. You can order through our line at WhatsApp at 016 - 923 4816 (Sales) from 9.00 am to 6.30 pm Saturday to Thursday. You can also order online at My Furniture Store, Shopee and Lazada.

2. How do I check the purchase status?
If you are in Kemaman, we will send your goods according to the time and date agreed upon during payment.
If you are outside Kemaman, we will give you a tracking number after the goods are send. You can check on the courier portal.

3. Are there products on the website that are not available in the boutique?
We have tried to make full use of the space in our showroom to show the products we have. Not all products listed on the website are available on our showroom due to space constrains.

4. What is pre-order (Pre-order / Arrive-Call-Ship)?
Pre-Order is required when there is a delay in the product arriving at our warehouse. The pre-order period is 7-14 working days. Once the product has arrived, we will contact you as soon as possible for the shipping process.

5. Do I need to take measurements before ordering?
We highly recommend you to take measurements before making a purchase.
Dimensions and measurements for each product on the website are provided to enable you to make a choice easily. Please consult our salesperson regarding the products in the boutique.

6. Why is my order delayed or changed?
In certain circumstances, shipping of your order will be delayed due to late delivery by the vendor to our warehouse or delay by courier service. If such situation arises, we will try to give you the option of either delaying the delivery date or replacing it with another product of equal value or more.

7. What if my billing and shipping addresses are different?
When ordering in boutique or e-store, please let us know your shipping address and billing address.

8. Can I buy online and pick up at the boutique?
If you order by phone or online, you may collect it in-store. However, orders placed through Shopee will need to be received via courier.

9. Can I get a discount for multiple orders?
Please contact our marketing manager to discuss further.

10. Can I cancel or change my order?
You may cancel or change your order if it hasn’t been processed or ordered from factory

1. Does Simply Harmony accept money transfers through online banking?
Yes. Please submit your proof of payment once you have completed your purchase.

2. Does Simply Harmony accept COD (cash on delivery)?
All orders must be paid for before delivery.

1. What areas do you deliver location?
We deliver throughout Peninsular Malaysia.

2. How long will it take for the products to arrive?
Depending on stock and delivery location, usually 1-2 working days for Kemaman or 1-2 weeks for outside Kemaman.

3. Do I need to install my furniture?
The majority of Simply Harmony furniture requires own installation. If you have installation issues, feel free to contact our customer service by WhatsApp at 016 - 923 4816 (Sales).

4. Will Simply Harmony install furniture for customers?
Furniture installation services are only available in Kemaman. Our installation services also include arrangement of furniture and disposal of packaging materials. An installation manual has been included for those that are outside of Kemaman. If you have any installation issues, feel free to contact our customer service by WhatsApp at 016 - 923 4816 (Sales).

5. Does Simply Harmony charge delivery fees?
It depends on the product ordered and your location. Some products will require you to pay delivery fees while some won’t.

6. Will Simply Harmony assist to move my existing furniture?
If the location is in Kemaman, we will be able to help move your furniture. Furniture transfer service charges may vary depending on the type of furniture and your location.

7. Will Simply Harmony take my old furniture for disposal?
We can move or dispose furniture for customers in Kemaman. Furniture move or disposal service charges will depend on the type of furniture and your location.

8. Can I schedule the delivery of goods?
You can if you order furniture directly with Simply Harmony either in a boutique or by phone. Please inform our staff on your most suitable time and date for delivery. Goods ordered through Shopee will have to follow Shopee's procedures and rules.

9. If I’ve ordered more than one item, will they be shipped together?
If all of your items are in stock at the same time, they will all be shipped together. If that product is out of stock, customers can choose to ship it all together after stock is available or you can choose to have it shipped separately.

10. Will my items be packed before shipping?
Yes. Most of our products will remain in manufacturer’s packaging.

11. Can I request for my item to be installed before it is picked up or shipped?
This depends on the terms on the website to decide if we can install it. If your product needs to be self -assembled and is in a box, it cannot be assembled by us.

12. What if the furniture purchased does not fit in the desired space?
We advise you to first measure the area before ordering furniture. Once the furniture has been shipped, it cannot be returned unless an exchange is made with a product of equal value or more. Transportation charges will apply.

1. Are there any warranties placed on Simply Harmony’s products?
Yes, the warranty depends on the different products. For more information, please contact us.

2. Does Simply Harmony offer an additional warranty?
In the meantime, we do not offer additional warranties. But we have restoration services after delivery.

3. What if my item is damaged and what are the product return policies?
You have seven (7) days to report any damage or defects to our customer service department. We are not responsible for damage that occurs as a result of the customer moving or installing the product. We will need a clear picture before we arrange a suitable service.

4. What is Simply Harmony's return policy? (Return Policy)
Online Refund Policy: You will receive a full refund if you cancel the purchase within 7-10 days of receiving the shipment. These terms are only valid for defective products upon delivery and not the negligence of the buyer.
In -Store Refund Policy: You will receive a full refund if you cancel your purchase before your order has been processed or ordered at the factory. These terms are also valid if we run out of stock or the product is damaged upon delivery.